Shipping and Delivery
We ship TWILINE products within Switzerland and Liechtenstein, to European Union member states, to the United Kingdom, and to other countries worldwide.
Availability and delivery times may vary depending on the product, order quantity, and destination country.
Switzerland and Liechtenstein
Products in stock are typically processed within 0–1 business day after the order is received.
The standard shipping time within Switzerland and Liechtenstein is 1–3 business days. This typically results in a total delivery time of 2–4 business days for in-stock products.
For deliveries within Switzerland and Liechtenstein, we charge a flat shipping fee of CHF 19.50 for packages weighing up to 8 kg. For deliveries weighing more than 8 kg, the flat shipping fee may be higher.
European Union and the United Kingdom
Products in stock are usually processed within 0–1 business day after the order is received.
The typical transit time to European Union member states and the United Kingdom is 3–5 business days. This generally results in a total delivery time of 4–6 business days for in-stock products.
For shipments to European Union member states and the United Kingdom, we charge a flat shipping fee of CHF 50.–. For shipments weighing more than 8 kg, the flat shipping fee may be higher.
Other Countries Worldwide
Products in stock are typically processed within 0–1 business day after the order is received.
The usual transit time to other countries is 5–10 business days. This generally results in a total delivery time of 6–11 business days for in-stock products.
For shipments to other countries, we charge a flat shipping fee of CHF 100.–. For shipments weighing more than 8 kg, the flat shipping fee may be higher.
General Shipping and Delivery Terms
Orders are processed and shipped Monday through Friday. Weekends and legal holidays at the W. Wahli AG location are not considered business days.
The specified delivery times apply to products in stock. For prepayment orders, the processing time begins upon receipt of payment.
Delivery times may be extended for products not in stock, larger order quantities, custom designs, or exceptional supply bottlenecks. If an ordered product cannot be delivered within the specified timeframe, we will inform the customer of the estimated delivery time.
For cross-border deliveries, additional customs duties, import taxes, taxes, or government fees may apply. Unless these are expressly included in the sales price or in the agreed-upon delivery terms, they are the responsibility of the recipient.
Partial deliveries are permitted, provided they are reasonable for the customer.
Shipping and Receipt of Goods
The goods are packaged carefully and in a manner suitable for transport.
The customer is obligated to inspect the delivery upon receipt for completeness and any visible shipping damage.
Obvious transport damage should, if possible, be noted immediately with the carrier and reported to TWILINE. This facilitates the processing of any claims.
Returns
Our separate Return and Credit Note Policy applies to returns.
Products that are in perfect condition and were delivered correctly may be returned within 90 days of the delivery date, subject to the conditions specified therein.
Additional Provisions
In addition, our current General Terms and Conditions (GTC) apply.